Jingye Group grandly held the "Service Star" commendation conference for the third quarter of 2025

Recently, the Research Institute of Jingye Group, in collaboration with the Group's Technology Research Center and Gaopin Steel Technology Company, has made significant breakthroughs in the research and development project of thick-gauge cold-rolled duplex steel CR340/590DP (with a thickness of 1.98mm) through joint efforts.

Oct 21,2025

Jingye Group attaches great importance to customer service. To implement the customer-centered service concept, enhance the customer service level of all staff, create high-quality products and achieve the transformation to manufacturing service industry, since the first quarter of 2025, it has been holding the "Service Star" selection activity once every quarter. Up to now, it has been successfully held three times. Based on strict selection criteria, a total of 3,226 "Service Stars" were selected in the first, second and third quarters of 2025, including 761 at the group level and 2,465 at the factory and department level. A large number of outstanding service models have been established, creating a favorable atmosphere where all staff serve customers.

The production system and the wide and thick plates of the headquarters were awarded the Group-level "Service Star" in the third quarter.

The third-quarter group-level "Service Star" of the Business system, Sales head Office, metal Recycling and Processing system, mechanical equipment system, hotel and health travel system, Production functional departments, functional service departments, and all departments of the Board of Directors

These shining "service stars" are the firm practitioners of Jingye Group's "customer-centered" philosophy. They have created tangible value for customers in their respective positions. Some of them adhere to the belief that "making good products is the best service" and strive for excellence in research and development as well as manufacturing. Some focus on marketing, logistics and other links, always putting customers first, communicating sincerely and responding efficiently. Each of them adheres to the standards of customer recognition and satisfaction, wins customer approval through practical actions, and has made significant contributions to the transformation of Jingye Group into a manufacturing service industry.

Amidst warm applause, representatives of the group-level "Service Star", Wang Panpan from the Marketing Department of Gaopin Steel and Zhang Huixin from the Metrology and Quality Inspection Department, delivered their speeches in turn. Based on their own job practices, they shared their experiences and approaches in serving customers, providing valuable references for all staff.

Zhang Huixin, the representative of the "Service Star" award winner

Although the commendation conference has come to an end, Jingye Group's journey to enhance service quality will never cease. Jingye Group will always adhere to the five major commitments in serving customers: "One achieves five 100%, 100% delivery quantity, 100% delivery time, 100% product quality, 100% invoicing, and 100% refund." A refund is allowed at any time if the quality is not satisfactory. We offer comprehensive services throughout the entire life cycle of our three service products, providing top-value services at every stage. 4. Provide personalized customization services to meet customer needs; The recognition and satisfaction of our customers are the sole criteria for our products. We safeguard the rights and interests of our customers with execution standards that exceed those of the industry. Provide every customer with all-round and high-quality services.

All employees of Jingye Group will also take the "Service Star" as a model, focus on themselves, and continuously improve their customer service level from aspects such as understanding customer needs, product research and development, manufacturing high-quality products, and serving upstream and downstream customers. They will create greater value for customers with more high-quality, professional and trustworthy services.